Help Center

FAQ

PRODUCT RELATED FAQ

How long can the product be stored?

Can I pre-grind and store in a jar for later use?

My old pepper smells musky but still looks ok, can it still be used?

What is the best way to grind or crush whole peppercorns?

DELIVERY SERVICES AND CHARGES

Can I send my items to more than one shipping address?

Do you deliver overseas?

What are the requirements for delivery?

When will I receive my items?

Can I choose a specific day and time for my delivery?

ORDER CONFIRMATION

What happens after I have placed an order?

PAYMENT MODE

How can I pay for my purchases online?

PRICING & PROMOTION

Are all prices inclusive of Goods and Services Tax (GST)?

What happens if I use a promotional code?

REFUND POLICY

What happens if the item(s) I purchased online is not in stock?

How long does it take for the refund to be credited back to my credit card?

CANCELLATIONS/EXCHANGES/RETURNS

Can I change or cancel the items I have ordered?

Can I return something that I received?